Customer Success Manager (SaaS | Construction Tech)

At BuildPass, we’re building the world’s smartest operating system for construction to drive safer, more efficient job sites. AI is at the core of our mission to digitise one of the world’s largest and least tech‑enabled industries. After raising an AUD$7.5M Seed in 2024, we’re growing ~10% month over month.

About the Job

We're building the world's smartest operating system for construction – and we need exceptional people to help our customers unlock its full potential.

As a Customer Success Manager at BuildPass, you'll be the trusted partner for builders who are transforming how construction gets done. You'll guide customers from onboarding through expansion, ensuring they achieve measurable outcomes while helping us shape a category‑defining product. This isn't a typical CSM role – you'll work directly with construction teams on real job sites, deeply understand their workflows, and translate their needs into product insights that drive our roadmap. <...