Customer Success Manager

Overview

We are a dynamic, fast-growing regional leader in technology solutions, delivering cutting-edge software platforms to the banking and financial services sector. Our solutions enable banks, financial institutions, and valuation firms to digitise, streamline, and automate valuation workflows and related processes.

Job Purpose

As a Customer Success Manager (CSM) , you will be responsible for driving customer satisfaction, platform adoption, and long-term value realisation for ValuationXchange and PaymentXchange, a core product within our portfolio. You will serve as a trusted partner to banks, valuation firms, real estate agencies and real estate stakeholders by ensuring seamless onboarding, proactive engagement, responsive issue resolution, and structured feedback loops. Your work will directly contribute to customer retention, product advocacy, and revenue growth .

Key Responsibilities

• Lead end-to-e...