Customer Success Manager

Our client, a global data center operator is looking to hire a CSM in Johore.
The Customer Success Manager (CSM) is responsible for onboarding, retaining, and growing our customer relationships. A key component of this role involves managing, reviewing, and upholding Service Level Agreements (SLAs) to ensure contractual commitments are met and customer satisfaction is maintained.
Key Responsibilities
Customer Relationship Management
Act as primary liaison between the customer and internal teams (Support, Product, Sales, Engineering)
Develop and execute success plans for each customer, aligning their business objectives with our solutions
Conduct regular business reviews (QBRs/EBRs) to track progress, demonstrate value, and identify growth opportunities
Proactively monitor customer health and implement risk mitigation strategies for at-risk accounts
SLA Agreement Management & Review
SLA Monitoring & Compliance: Track and report on SLA performance metrics acros...