Job Description
Ensign is hiring
Responsibilities
Tender service compliance review
o Participate in tender compliance review to ensure Ensign team capable of delivering contract obligations
Consultant to customer / single point of contact
o Tactical point of contact for customer administrators and Ensign. Provide technical subject matter expertise to advise on the implementation and operationalization of MSS
Ensure SLA compliance for service rendered
o To ensure MSS & DM teams deliver SLA as per contract
Facilitate and managing customer requests
o Ensure Service Request(s) and Change Request(s) are reviewed and tracked
Manage Ongoing activities across the contract
o Work side-by-side with Ensign team and customer to create implementation and success plans that ensure business and security program alignment
Manage OnDemand activities across the contract
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