Customer Success Manager

Handshakes is an award-winning DataTech company. We enable our clients to make safer, more informed decisions by delivering meaningful insights, harnessed from reliable data.

The Customer Success Manager (CSM) is the technical and operational counterpart to the Account Director (AD). While the AD leads the high-level segment strategy and commercial negotiations, you are the primary architect of the client experience. Your role is to ensure that the value promised during the sales cycle is realized through flawless execution.

You provide first-line tactical support—ranging from high-stakes product demos to intensive onboarding—while serving as the critical feedback loop between our clients and the Product team.

By managing the day-to-day health of the account and preparing the technical groundwork for renewals, you allow the AD to focus on segment growth, ensuring that no client is left underserved as we scale.