Customer Success Manager

We're Hiring: Customer Success Manager
Location:
Remote (Germany) Employment Type:
Full-Time Level:
Mid-Level We're looking for a
customer-focused Customer Success Manager
to build strong relationships with clients, drive product adoption, and ensure long-term customer satisfaction and retention. This role is ideal for professionals who enjoy working at the intersection of customers, product, and business in a remote-first environment. Key Responsibilities Manage and nurture relationships with assigned customers. Drive customer onboarding, adoption, and engagement. Act as the main point of contact for customer needs and escalations. Collaborate with sales, product, and support teams to resolve issues. Monitor customer health, retention metrics, and satisfaction scores. Identify upsell, cross-sell, and expansion opportunities. Gather customer feedback and share insights with internal teams. Requirements 2+ years of experience in customer success, account management, or...