Customer Success Manager, Smartmail Marketing

Job Requisition Id: 197490 
Business Function: Sales 
Primary City: Vancouver 
Other Location(s): 
Province: British Columbia 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: English Essential 

Employee Class and Level: MGTSSA2 
Number of Vacancies: 1 Area of Competition: Vancouver
Closing Date (YYYY-MM-DD): 2026/04/09

Job Description

The Customer Success Manager (CSM), Smartmail Marketing (SMM) is responsible for Canada Post’s (CPC) larger enterprise, strategic and important customers. They have full accountability for the Direct Marketing (DM) budget and growth as well as joint accountability for delivery of the overall account budget (base revenue & new and incremental growth). Responsible for establishing and maintaining a trusted advisor relationship with customers that results in overall cust...