Customer Success Manager (SMB) – Cybersecurity

Trillium Information Security Systems (TISS) | Full time

Job Description

Role Overview

We are looking for a proactive and customer-focused Customer Success Manager (CSM) with 2+ years of experience in the cybersecurity domain. The ideal candidate will act as a trusted advisor to our clients, ensuring they derive maximum value from our services and solutions, while driving retention and customer satisfaction.

Key Responsibilities

• Proactively identify and engage with small and medium businesses (SMBs) to introduce Trillium’s cybersecurity solutions and services.
• Generate new leads through outbound efforts including calls, emails, social selling, and event/network participation.
• Build strong relationships with SMB customers to understand their cybersecurity needs and business objectives.
• Own the full customer lifecycle—from prospecting and onboarding to post-sale engagement and success tracking...