Customer Success Manager - SME

About dopay
dopay is transforming payroll and financial inclusion in emerging markets, with Egypt as our first market. We provide digital payroll solutions that empower cash-based employees with secure and accessible financial services. Join our dynamic team dedicated to creating positive impact and financial inclusion for SMEs and their workforce.

Role Overview

As the Customer Success Manager - SME, you will be a key contact for our SME corporate clients, ensuring they experience maximum value from dopay’s platform. You’ll manage onboarding, ongoing support, and account growth for a portfolio of small and medium-sized enterprises, building long-term relationships that enhance client satisfaction, loyalty, and usage. This role is critical to our mission of helping businesses shift to secure, digital payroll solutions and empowering employees to access financial services.

Responsibilities...