Customer success manager

About The Role: Build strong relationships with our clients to understand their needs and ensure their success with monday.com
Serve as the main point of contact and liaison between clients and the rest of the monday.com team
Empower customers to connect their goals and challenges with the solution in monday.com
Take ownership of new accounts and manage their onboarding
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Stay in touch with clients to ensure that they're realizing the full potential of monday.com
Build, own, and execute client success and engagement plans
Navigate client organisations to uncover additional product applications & opportunities for partnership
Spearhead internal cross-functional improvement projects
Represent voice of the customer and influence product development roadmap
Partner with Consulting and Product teams on upsell, cross-sell, and expansi...