Customer Success Manager

About the Role
Validity is looking for a Customer Success Manager to join our team in our London office. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuring those customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to make customers extract value from our solutions, achieve their goals and nurture a long-term relationship.

This is a hybrid office-based position that requires working 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's London (Southwark) office location.

Required Language Skills: Fluency in English, German and/or Spanish are a plus.

Team Dynamic
We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team’s success requires a great amount...