Customer Success Manager – Stratumn

Job description

Role Overview 

The Customer Success Manager (CSM) is responsible for ensuring the successful implementation, adoption, and long-term satisfaction of Stratumn customers. Acting as a trusted advisor, the CSM sits at the intersection of client stakeholders, Stratumn’s Solution Engineering teams, and Product/Engineering teams. 

This role requires strong communication skills, a professional level of English, the ability to operate comfortably in a technical environment, and the capacity to translate customer needs into actionable insights for internal teams. 

Key Responsibilities 

1. Customer Success & Relationship Management 

- Build strong, long-term relationships with customer teams. 

- Lead Customer Success Reviews and Steering Committees. 

- Serve as the voice of the customer within Stratumn. 

- Ensure customers fully understand Stratumn’s capabilities a...