Customer Success Manager - Supply Chain/Forecasting/Purchasing

EazyStock, a cloud‑based forecasting, purchasing and inventory optimisation tool, is part of Syncron – a market leader in inventory and price solutions with customers such as JCB, Mazda and Manitowoc.

About the Role

The Customer Success Manager (CSM) is the face of the company. The role involves heading up implementation of new customers and providing long‑term guidance to ensure they achieve their objectives. As the voice of the customer within the business, the CSM works cross‑functionally on product development, process improvements, and support to support customers regionally.

What you will do

• Attend, contribute to, and eventually lead Discovery Workshops with customers.
• Map customer requirements to EazyStock capabilities.
• Provide user training.
• Hold regular value reviews with customers to confirm goals are met and set future targets.
• Identify functionality gaps, scope solutions and liaise with ...