Customer Success Manager - Technical

Overview

Our client is seeking a Customer Success Manager (CSM) to ensure their customers achieve their desired outcomes while using their solutions.

In ICT, telecoms, SaaS, and managed services environments, this strategic role is critical for customer retention, account growth, satisfaction, and long-term relationship management.

This role sits at the intersection of technical networking expertise and customer relationship management , ensuring clients receive maximum value from their connectivity, networking, and managed service solutions.

The successful candidate will work closely with customers, technical teams, and internal stakeholders to ensure service excellence, drive customer satisfaction, and identify opportunities for service optimisation and growth.

This is a strategic role responsible for customer retention, service success, and long-term account development .

Ideal Candidate Profile

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