Customer Success Manager

Role Description

We are looking for a Head of Customer Success to own the post-sale customer relationship from the moment a contract is signed, through implementation, adoption, and support, to renewal and expansion. Customers should experience us as one connected journey, not a sequence of handovers between disconnected teams. This role is the single senior owner that makes that possible.

 

This role suits someone who combines the instincts of a trusted advisor with the rigour of a programme manager comfortable leading a team, navigating complex implementations, and driving customer outcomes. One of the key challenges in this role is bringing structure, clarity, and consistent execution standards across the full customer lifecycle.

Key Responsibilities

 1. Customer Onboarding & Implementation

 


Own the customer onboarding experience from contract handover through to go-live
Partner with d...