Customer Success Manager (TN, Knoxville)

Customer Success Manager (TN, Knoxville)TN, Knoxville/Alcoa
About the Role:

The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer’s experience exceptional service, engagement, and value. Acting as the face of Five Star across all business lines — Markets, Vending, Dining, and Refreshment Services — this role focuses on client retention, satisfaction, and organic growth through proactive relationship management and solution-driven collaboration with operational teams.

Key Responsibilities:

+ Develop and maintain long-term customer relationships through consistent communication and on-site visits.

+ Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally.

+ Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency.

+ Identify opport...