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Customer Success Manager

Similarweb
Full-time tokyo, Tokyo Other-General
Posted:
February 22, 2026
Location:
tokyo, Tokyo, Japan

Job Description

crucial at Similarweb?

The Customer Success Manager (CSM) is a vital member of the Team, working closely with various internal teams and serving as a trusted advisor to our small and medium-sized business clients through a consultative approach.

The CSM's ability to build relationships with clients and help them derive significant business value from our solutions is essential for maintaining long-term client engagement with Similarweb.

So, what will you be doing all day?

Your role as part of the Customer Success Teammeans your daily responsibilities may include:

  • Primary Point of Contact: Serve as the main contact for all users on the account, identifying client pain points and defining client success.
  • Client Onboarding & Training: Manage the onboarding process, provide comprehensive training, and boost engagement with Similarweb's offerings.
  • Trusted Advisor: Act as a reliable partner and advisor, offering guidanc...

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    Job Overview

    Job Type: Full-time
    Location: tokyo, Japan
    Posted: February 22, 2026
    Deadline: April 03, 2026