Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)

This role is based in our Toronto office.

The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards.

In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

Key Responsibilities

Business Growth

• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.
• Analyze data an...