Customer Success Manager UK&I - Accountancy SaaS

Silverfin is a cutting‑edge cloud software solution built by accountants, for accountants. Founded in 2013, we have been a cloud‑first platform with an open API architecture, leveraging structured data to transform how accountants work. Our mission is to enhance and support the accountancy profession through AI and automation.

As a Customer Success Manager you will own the customer journey and work cross‑functionally with Product, Marketing and Sales teams to ensure we deliver a truly standout and superior experience. You will build strong relationships with accounting office customers, overseeing onboarding, training, project management and ongoing support, while representing the voice of our customers to Product and Development teams.

Responsibilities

• Act as the main point of contact for our customers and the primary liaison between the customer and our product teams
• Lead onboarding processes and deliver training and roll‑out plans for ...