Customer Success Manager

Description

In this role as a Customer Success Manager, you will be responsible for ensuring customers have a positive experience with a company's product or service, from the moment they become aware of it to the day they decide to purchase. You will help improve customer happiness and loyalty, which can lead to increased revenue by reducing churn rates, improving renewal, and satisfaction

Role and Responsibilities:

+ Post-Sales Strategy: Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objective

+ Post-Sales Account Management: Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions

+ Value Fluency & Management: Understand and advise the customer on how best to define, deliver & rea...