Customer Success Manager

Overview

Telus Health empowers every person to live their healthiest life through leading-edge technology and a focus on individuality. The Customer Success team is a fast-paced environment where you build trusted advisor relationships and drive client success with employee engagement and wellness solutions.

Responsibilities

• Build and maintain trusted advisor relationships with clients at all organizational levels to drive long-term loyalty and partnership.
• Conduct ongoing business reviews that measure client success and develop strategic plans to achieve client goals, including engagement optimization and solution performance monitoring.
• Drive client engagement with Telus Health EFAP and well-being solutions through innovative communication programs focused on user adoption and sustained usage.
• Facilitate strategy sessions and solution optimization workshops to help clients maximize the value of their investment and identi...