Customer Success Manager, Visible Alpha, APAC

About The Role

Grade Level (for internal use): 10

Job Posting Title: Customer Success Manager, Visible Alpha

Role Overview

As a Customer Success Manager focused on Visible Alpha (VA), you will be responsible for driving user engagement, product adoption, and satisfaction across VA Insights and VA on Pro. You will partner closely with Marketing, Product, Account Management, and Sales teams to deliver proactive initiatives that maximize the value VA brings to our clients.

Responsibilities

• Lead targeted engagement campaigns for VA to increase product usage and deepen adoption
• Develop expertise in the VA platform, staying current on new features, workflows, and best practices to deliver tailored training (virtual/in-person) aligned to client needs.
• Effectively position and pitch VA alongside Capital IQ Pro, articulating the integrated value proposition and demonstrating how the combined platforms address ...