Customer Success Manager - West Canada

Description

:

· Manage the business relationship between SailPoint and assigned customer accounts, responsible for overall success and satisfaction
· Provide coaching and guidance to customers on the use of SailPoint solutions for identity management, compliance, role management, and access request management.
· Develop insights into the challenges faced by customer organizations and provide recommendations based on an in-depth understanding of how SailPoint solves those problems. Proactively share best practices.
· Monitor accounts for changes in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could influence the client’s ongoing use and/or satisfaction with SailPoint’s products and services
· Provide strategic updates on customer’s performance to SailPoint Senior Management.
· Identify new opportunities for expanding SailPoint product/service usage to maximize custom...