Customer success manager with marketing agency experience

Customer Success Manager With Marketing Agency Experience
Medspa Patients is a specialized marketing agency generating consistent patient flow for medical aesthetic practices across the US. We manage $50 K+ / month ad budgets for 30+ med spa clients, and we're scaling aggressively toward 100 clients.
We’re not a typical agency. We work with high‑touch clients who invest serious money and expect serious results. This role is critical – you’re the relationship holder between our service delivery and client retention. The Role (What You’ll Actually Be Doing)
You’ll own client success for 25‑30 med‑spa clients spending $50 K/month on advertising.
Your job is simple but not easy: keep clients happy, get results, prevent churn. Day‑to‑day 15‑20 client calls per week (mix of proactive check‑ins and reactive problem‑solving)
Identify at‑risk clients early and fight to retain them with strategic solutions
Upsell clients into expanded services or longer cont...