Customer Success Manager

About the Role

The Scaled customer success manager role is a great opportunity to demonstrate your analytics and commercial skills for the assigned territory. This role focuses on post-sales of Small-to-Mid Sized Business, finding scalable ways of helping our restaurant partners to increase retention as well as driving business growth, with mutually beneficial outcomes.

Scaled Coordinators are critical to retaining our huge accounts base, ensuring partners are successful on our platform and exploiting opportunities to improve core business metrics for our restaurants and for Uber Eats.

What You’ll Do:

• Lead scalable growth for Small-to Mid Sized restaurant segment, design and execute growth strategy aligned to territory needs.
• Achieve revenue growth targets for the Small-to-Mid Sized restaurant segment, upsell new product features and ensure high retention by driving mutual business value.
• Be th...