Customer Success

Schedule: 6PM - 2PM EST (7AM - 3PM PH time)

Days: Sunday, Tuesday, Friday, Saturday (Mondy & Wednesday off)

Key Responsibilities:

• Handle inquiries via phone, email, live chat, and Calendly appointments

• Provide accurate info about courses, schedules, and enrollment

• Manage leads: follow up, guide, and support until registration

• Conduct Zoom consultations with prospective students

• Keep records updated in internal systems

• Coordinate with the team for smooth student onboarding

Required Skills & Qualities:

• Excellent communication skills in English (both verbal & written); Spanish is a plus

• Empathetic and approachable personality that makes clients feel comfortable and valued

• Strong organizational skills to manage multiple inquiries and follow-ups simultaneously

• Tech-savvy: experience with Zo...