Customer Success Officer

CUSTOMER SUCCESS OFFICER

Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly.

Role Purpose

The Customer Success Officer is responsible for executing and owning seamless order management/customer operations activities across the end-to-end sales cycle within a shared services organization.

This role serves as the key liaison between customers, internal teams, and external partners, to ensure accurate, timely, and compliant SLA-aligned delivery of order fulfilment, billing, documentation, as well as issue resolution activities.

Depending on experience...