Customer Success Officer

Overview

Podcast Network Asia is seeking a proactive, empathetic, and highly organized Customer Success Officer (Contractual). In this role, you will be the primary advocate for our podcast hosts and brand partners, ensuring they receive maximum value from our services. Unlike a traditional support role, you won't just wait for problems to arise—you will actively manage the client journey from onboarding to reporting, ensuring a seamless and high-quality experience. This is a perfect role for someone who loves building relationships and has a passion for the podcasting industry.

Responsibilities

• Guide the new clients and brands through the process, ensuring they are set up on our platforms and understand the production workflow.
• Conduct regular quot;health checksquot; with clients to gather feedback, address concerns, and ensure their goals are being met.
• Act as the liaison between the client and our internal teams, translating clie...