Customer Success Operations

**Roles and Responsibilities**

+ Responsible for the Administration and Management of the Gainsight CS platform for the Customer Success Team
+ Build & maintain reports and dashboards within Gainsight
+ Data Analysis both within Gainsight but also other internal systems, some of which would be C Suite facing
+ Building, managing and depricating fields within Gainsight that helps support the teams initiatives
+ Updating account data for renewals, downsells, churns
+ Updating account data in Gainsight for customer package and contract information
+ Build & maintain standard playbooks and templates
+ Maintain system data hygiene (e.g. depricate fields)
+ Manage the folder hierarchies and organization in Gainsight
+ Monthly ARR Churn Forecasting and Analysis for Finance Team
+ Monthly 12-Month ARR File Upload scrub and upload into Gainsight system
+ Creating new fields as requested and adding them to reports as needed
+ Provision & Deactivate ne...