Customer Success Operations Coordinator

Responsibilities:

● Manage and update internal databases and tracking tools that are used by the wider Customer Success team

● Work with Production team to create our advertiser’s promotional placements to be published on Forbes Health     properties

● Support Customer Success Manager in onboarding and executing new customer initiatives

● Manage collection of creative assets, tracking, and ad verification from clients/agency contacts and coordinate       with Customer Success Manager

● Audit existing partner placements to optimize performance and monetization and to drive revenue growth

● Project manage and coordinate with internal teams on all necessary elements for campaign execution

● Work with internal teams on billing reconciliation and revenue tracking/forecasting

Requirements:

● Customer experience advocate wi...