Customer Success Operations Manager

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are currently seeking a Customer Success Operations Manager to join our Revenue Operations Team. This role is available to candidates in Vancouver, Calgary, Toronto, or remote Canada locations.

Responsibilities

• Serve as the primary operations business partner for Enterprise and Mid‑Market Customer Success, translating annual goals into executable operational roadmaps.
• Own and execute strategic initiatives, programs, and projects supporting the teams’ annual goals and quarterly OKRs.
• Design and launch workflows for our new Enterprise segment, including high‑touch engagement models, Executive Business Review prep, and stakeholder mapping for complex account hierarchies.
• Identify friction points in the Mid‑Market segment and deploy solutions to handle higher volumes, leveragi...