Customer Success Operations Manager

Portless is reinventing e-commerce logistics by letting brands ship directly from the factory floor in Asia to customers worldwide — no sea freight containers, no months-long cash lock-ups in inventory. Ecommerce brands in apparel, beauty, electronics, and home goods use our platform to offer fast delivery at a cost that rivals traditional 3PLs while we handle everything in-between. Our revenue is growing aggressively and this is a great opportunity to get in early at a high-growth company

Why This Role Matters

You will be the operational backbone of our high-growth Customer Success team. Our goal is to build a world-class, proactive service model for our SMB-to-Enterprise customers. Your mission is to architect the systems, signals, and playbooks that transform our CSMs from reactive troubleshooters into strategic advisors. By owning the tech stack and automating key workflows—from flawless onboarding to proactive risk alerts—you will directly increase cus...