Customer Success Operations Manager

We are hiring a Customer Success Operations Manager for a private equity company in the software industry. This is a full-time remote role for a US-based company. This role is ideal for someone who thrives in data-driven environments, excels at building scalable customer support systems, and enjoys improving customer experience through analytics, automation, and process optimization.

Key Responsibilities:

Deploy and configure Intercom or Zendesk across portfolio companies, including migration from legacy systems

Develop and maintain customer health dashboards tracking NPS, ticket volume, response times, resolution rates, and engagement metrics

Ensure ticket hygiene through proper categorization, tagging, and routing of support requests

Analyze ticket data to identify recurring issues, feature requests, and improvement opportunities for GMs and product teams

Build standardized reporting for visibility into support performance and customer sen...