customer success operations manager

Client Success & Project Retention
Own the success, retention, and satisfaction of assigned accounts across Engineering, BPO, Staffing, and IT projects.
Ensure renewals through proactive engagement, relationship-building, and continuous delivery excellence.
Oversee governance processes including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and contract performance tracking.
Drive CSAT processes per cluster and ensure client feedback translates into actionable improvements.
Ensure that all delivery teams remain aligned with client expectations, SLAs, and service commitments.
2. Revenue Growth: Upsell & Cross-Sell
Identify account expansion opportunities by understanding client business needs and aligning Asticom's portfolio of solutions.
Work closely with the Customer Success Relationship Manager (CSRM) to develop tailored proposals for additional roles, services, or project streams.
Analyze usage, performance, and trends to propose valu...