Customer Success Partner I (Remote, Philippines)

ATTENTION: EXCLUSIVELY OPEN TO INTERNAL APPLICANTS

The ACSP/CSP I is responsible, alongside a Strategic CSP, for the growth and retention of the shared client portfolio, for the Healthcare Vertical’s top strategic accounts. As a ACSP/CSP, you will share in the responsibility for full end to end customer account management. A successful CSP not only manages the day to day screening program for the customer, he/she develops strategic relationships with the customer C identifies opportunities to expand SBC’s footprint within the customer via incremental products and services.

Responsibilities

• Implement and manage customer background screening programs to best align with customer’s organizational needs and goals
• Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base
• Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions...