Customer Success Pm (Xico)

About Every.Io
At Every.Io, we're reimagining back‐office operations for startups.
Our platform simplifies finance, compliance, HR, and more — helping founders stay focused on building, not paperwork.
We offer everything a startup needs in one place: banking, cards, bill payments, bookkeeping, tax, HR, payroll, and benefits — all with 10x better workflows using AI.
We're a SeriesA startup backed by YC and Redpoint Ventures, growing fast and building a world‐class team.
What You'll Do
Customer Success (75% initially)
Act as the primary technical point of contact for an assigned portfolio of customers.
Oversee the onboarding process, ensuring seamless implementation and adoption of our back‐office solutions.
Provide expert‐level technical support, troubleshooting, and issue resolution for existing customers.
Develop a deep understanding of customer needs, challenges, and desired outcomes.
Collaborate closely with cross‐functional teams to ad...