Customer Success -Portfolio Management
CaterpillarJob Description
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services.
Responsibilities
Addressing customer issues and resolving complaints. Ensuring all customer communication is clearly documented.
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