Customer Success Representative

We’re looking for a proactive and tech‑savvy Customer Success Representative to support our small and medium‑size business clients after they sign up for the Clover POS system. This role blends customer service , on‑site installation , and hands‑on training to ensure every client has a seamless onboarding experience.

What You’ll Do

• Install Clover POS hardware at client locations (terminals, printers, accessories)
• Set up software, apps, and account configurations for new clients
• Train business owners and staff on how to use Clover effectively
• Deliver an exceptional customer experience: on‑site, over the phone, and via email
• Troubleshoot basic technical issues and escalated when necessary
• Maintain clear documentation of installation details and follow‑up needs
• Coordinate scheduling to meet customer timelines and expectations
• Support retention by ensuri...