Customer Success Representative (Dutch speaker)

Responsibilities

• Oversee the retention and expansion of WEBFLEET customers, managing SME portfolios in terms of customer experience, adoption, churn, and revenue growth.
• Own the complete customer life‑cycle: onboarding, adoption, expansion, and renewal of contracts.
• Inspire customer engagement and track long‑term business goals.
• Collaborate closely with Sales partner, Sales Support, Customer Support, Marketing, and Sales to raise customer loyalty, identify upsell opportunities, and ensure a great customer experience.
• Actively contribute to the improvement of internal processes and procedures.
• Serve as the “voice of the customer” within the organization.

Qualifications

• Excellent communication, presentation, problem‑solving, and conflict resolution skills, with a focus on translating business requirements into technological solutions.
• Business acumen and commercial understanding.