Customer Success Representative

Join to apply for the Customer Success Representative role at Goway Travel .

Job Purpose

Provide exceptional customer support via email, phone, and chat, assisting with travel reservations, changes, and in‑destination issues. Key tasks include delivering tailored solutions, managing accounts, tracking cases, and promoting upgrades. Ideal candidates have 1+ year of customer service experience, excellent English communication skills, MS Windows proficiency, empathy, and conflict resolution skills. Salesforce experience is a plus.

Full Time
Manila Remote/Hybrid
Reporting to Operations Manager
Salary: Php 25,000 - 법29,000

Key Responsibilities

• Communicate over various channels open to our clients, such as email, phone, and chat.
• Provide solutions aligned with our customer service manual.
• Assist customers with existing travel reservations, cancellations, changes, and other travel‑related co...