Customer Success Representative

Job Type:
Full Time

Location:
Manila Remote/Hybrid

Reporting to
: Operations Manager

Job Purpose
Provide exceptional customer support via email, phone, and chat, assisting with travel reservations, changes, and in-destination issues. Key tasks include delivering tailored solutions, managing accounts, tracking cases, and promoting upgrades. Ideal candidates have 1+ year of customer service experience, excellent English communication skills, MS Windows proficiency, empathy, and conflict resolution skills. Salesforce experience is a plus.

What will be your key responsibilities?

• Communicate over various channels open to our clients, as in email, phone and chat.
• Providing solutions, situation based, that align with our customer service manual.
• Assist customers with existing travel reservations, cancellations, changes and other travel related concerns.
• Respond to and resolve inquiries by active listening, ident...