Customer success senior manager

Senior Manager, Customer Success Management (m/f/d)

Responsibilities Act as strategic partner to local, regional and global clients Serve as internal and external innovation agent, driving change for faster market reaction Lead a team of industry CSMs and coordinate client services across countries and categories Ensure effective client training and onboarding of new customers; educate key and senior customers on relevant features and functionalities Drive high adoption rates of gfknewron, demonstrating ROI and maintaining engagement Identify and build new user base for Gf K offerings; develop fact‑based answers to complex business questions Deliver insightful top‑level presentations and actionable recommendations to key clients Identify leads for cross‑sell and upsell opportunities, and collaborate with account management at pre‑sales and renewal stages to generate sales leads Collect and provide feedback to product, ops and other teams to improve client experience Validate a...