Customer Success Senior Manager

GfK

Full-time Johannesburg, Gauteng Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted:

June 13, 2026

Location:

Johannesburg, Gauteng, South Africa

Job Description

Description
(Industry) Senior Manager Customer Success Management (CSM) (m/f/d)
Our Senior Managers CSMs (m/f/d):
Act as strategic partners to our local, regional (and global) clients
Are an internal and external innovation agent. Drive change for faster reaction to changing market requirement.
Are well-known experts in their market (industry, products, channels etc.)
Lead a team of industry CSMs
External
Understands and works with the whole portfolio of POS-related data with key clients (gfknewron market, including the understanding for predict and/or consumer) and is the central point of contact
Ensures effective and efficient client training and onboarding of new customers.
Educates key and senior customers about the most relevant features/functionalities for their specific business needs.
Drives high adoption rates (i.e. activation, reactivation and engagement) of gfknewron wit...
                

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Job Overview

Job Type: Full-time

Location: Johannesburg, South Africa

Posted: June 13, 2026

Deadline: July 23, 2026