Customer Success

Role Overview

Reports to: CEO

Works with: Head of Marketing, Customer Success, and Operations

Work Hours: 11 am to 8 pm SGT (1-hour lunch break)

Work days: 4 Weekdays & Saturday

This role is primarily responsible for customer success and operational execution, with a secondary sales component with uncapped commissions tied to showroom interactions. You will guide customers through their purchase journey in a consultative, service-driven manner while ensuring showroom operations, scheduling, pricing, and coordination run smoothly.

Sales commissions apply to supported conversions with uncapped commissions, but this is not a hard-sales driven role. The priority is long-term customer trust, experience, and operational excellence.

Key Responsibilities

Customer Success & Showroom Experience (Primary Focus)

• Manage walk-in and appointment-based showroom customers

• Conduct product consultations and walkthroug...