Customer Success Solutions Consultant

**Role Responsibilities**

+ Recommend ServiceChannel standard methodologies, processes, and configurations that align with the customer's business objectives and strategy, driving the full potential and adoption of ServiceChannel’s product offering throughout the customer lifecycle
+ Lead customer solutions meetings with or without a Customer Success Manager (CSM) to help deliver a process/workflow that is satisfactory to the client
+ Collect and communicate intelligent customer feedback to drive ongoing product improvements.
+ Be a client advocate, while keeping ServiceChannel values and initiatives in mind.
+ Provide internal communications regarding Customer’s configuration, usage information, satisfaction of the system and churn risk.
+ Provide training and guidance to Clients on ServiceChannel applications, collaborating with internal cross-functional partners on ongoing training needs, development of new training, and training delivery.

**Skill an...