Customer Success Specialist at eShepherd

Enhance your career in AgTech as a Customer Success Specialist at eShepherd. Support Canadian ranchers with livestock management solutions and foster lasting relationships through effective onboarding and training.
In this key role, you will engage directly with clients to ensure successful adoption of our solutions. Your practical problem-solving and communication skills will be essential for providing valuable feedback and guidance. You’ll play a pivotal role in shaping customer experiences and contribute to innovative strategies in livestock operations.
Key Responsibilities:
• Lead customer onboarding and product training sessions
• Foster trusted relationships with farming producers
• Deliver ongoing support and best-practice advice
• Monitor customer engagement for retention and success
• Collaborate with global teams on customer insights
Requirements:
• Proven experience in customer-facing roles
• Bilingual in English and French is essential
• Exc...