Customer Success Specialist

About the role

We are looking for an individual who will manage and support local and international customers, providing high-quality service across multiple communication channels. The role involves onboarding and assisting clients with account setup and platform usage, addressing inquiries and issues in a timely manner, and working closely with internal teams to enhance the overall customer experience and support business growth.

Customer Success Specialist

Responsibilities

• Responsible for local and overseas customers/clients, the work languages used are English, Thai and Chinese.
• Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
• Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals.