Customer Success Specialist

It's a new day with a new opportunity at 8am
About the role:
We are seeking a Customer Success Specialist to deliver timely, high-quality assistance across email, chat, and phone channels. In this role, you will troubleshoot product issues, guide customers through onboarding and adoption, and ensure they realize full value from 8am's solutions. You'll proactively identify technical risks, support retention efforts, and collaborate closely with Product and Engineering to advocate for customer needs and improve platform performance. This role requires strong problem-solving skills, technical aptitude, and a commitment to delivering an exceptional customer experience.
About us:
At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-buil...