Customer Success Specialist

We’re looking for a talented and passionate Customer Success Specialist (Market Expert) to join Certta’s international Customer Success team, supporting strategic accounts and driving customer growth across North America.

As a Customer Success Specialist , you will play a key role in ensuring our customers achieve measurable business outcomes through Certta’s identity and fraud prevention solutions. You will act as a trusted advisor, combining strong market expertise with a proactive customer‑first mindset.

What you’ll do

• Own and manage a portfolio of strategic customers, ensuring high retention and satisfaction
• Build strong relationships with key stakeholders and decision‑makers
• Drive onboarding, adoption, and ongoing success plans aligned with customer goals
• Identify opportunities for upsell, cross‑sell, and account expansion
• Monitor customer health, product usage, and performance metrics