Customer Success Specialist

About the job Customer Success Specialist

Location: Mexico City (Hybrid)

About the Opportunity

We are a leading payments infrastructure platform revolutionizing the financial technology landscape in LATAM. For over a decade, we have developed unique solutions specifically built for emerging markets, helping thousands of companies—from high-growth startups to large enterprises—simplify secure payments and grow their revenue.

As a Junior Customer Success Specialist , you will play a critical role in ensuring our merchants derive maximum value from our ecosystem. You will be responsible for fostering long-term loyalty, driving retention, and identifying growth opportunities within your assigned portfolio.

Key Responsibilities

• Client Onboarding & Training: Guide new clients/merchants through the onboarding process and provide in-depth training to ensure a seamless experience with their platform.
• Account...